General Terms and Conditions
of the PIKA. Online Store

The General Terms and Conditions of the PIKA online store are drafted in accordance with the Consumer Protection Act (ZVPot), the Personal Data Protection Act (ZVOP-1), the Electronic Communications Act (ZEKom-1), and other relevant regulations of the Republic of Slovenia.

Online Store Operator

The PIKA online store is operated by the company PIKA. Digital, Topniška ulica 33A, 1000 Ljubljana, Company Registration Number: 9297570000, VAT Number: SI54098190 (hereinafter referred to as the “provider” or “PIKA”). The provider is responsible for the operating the online store, order processing, delivering digital content, and customer communication.

Information on Goods and Services

The PIKA online store offers digital products provided by PIKA. Digital. These digital products include services such as the creation of advertising materials, e-mails, websites, and other digital content related to digital marketing. Each product is custom-made based on the specifications provided by the customer. The customer is entitled to two revisions. Each revision must be requested within three days of receiving the product (or latest revision). A revision covers changes up to 30% of ordered material. If additional significant changes are required, these will be charged according to the current price list, with the customer’s prior consent.

Order and Payment Process

Before placing an order, the customer enters key information such as specifications for the ordered digital content, corporate identity (branding), product details, and other relevant information listed on the order form before finalizing the purchase. The customer then receives an order summary and an invoice, which includes the total cost of the order, including VAT.

After the order is submitted, the provider reserves the right to reject the order at any time. If this happens, the provider must notify the customer within two business days of the decision and refund any payment already made. If the provider confirms the order, the customer will receive a payment link and a deadline for the delivery of the ordered content. After payment is completed, the customer can no longer withdraw from the contract.

Right to Withdraw from the Contract

The customer has the right to withdraw from the contract before making the payment. The withdrawal can be initiated via the “Orders” section in the online store or by sending written notice to the email address trgovina@pikadigital.eu.

Once payment is confirmed and services have been delivered, the customer does not have the right to withdraw from the contract, except in cases specified by law.

Payment Terms and Methods

The provider allows payment by credit and debit cards.

Delivery

Digital content will be delivered to the email address provided by the customer during the order process. If the provider fails to deliver the ordered digital content within seven days of the agreed deadline, the customer has the right to request a refund.

Invoice Issuance

An invoice for the ordered digital content will be sent to the customer via email upon successful payment. The customer is required to check the accuracy of the invoice details and report any errors to the provider within three days of receiving the invoice.

Provider’s Liability

The provider guarantees that the digital content will be created in accordance with the agreed specifications and delivered within the agreed timeframe. If the delivered content does not meet the customer’s expectations, the customer has the right to two revisions. The provider is not liable for content created based on incomplete or incorrect information provided by the customer during the ordering process.

Special Offers and Discounts

Special offers and discounts provided by the provider are subject to the terms and conditions specified during the promotion period. The provider reserves the right to modify or cancel offers without prior notice.

Dispute Resolution

Any complaints or claims may be sent to the email address trgovina@pikadigital.eu. The provider is committed to resolving any disputes quickly, efficiently, and in accordance with the law. If the dispute cannot be resolved amicably, the competent court in Ljubljana will have jurisdiction. The customer can also report any violations to the Market Inspectorate.

Data Protection

The provider is committed to protecting personal data in accordance with the Personal Data Protection Act (ZVOP-1) and the General Data Protection Regulation (GDPR). Data will only be used for the purpose of fulfilling the order and will not be shared with third parties without the customer’s explicit consent.

Final Provisions

The General Terms and Conditions are an integral part of the contract between the provider and the customer. The provider reserves the right to amend these General Terms and Conditions without prior notice. Changes take effect from the date of publication on the website. The customer agrees to review the General Terms and Conditions for validity prior to each purchase.

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